Product
Why is there no CE standard for lamps?
Battery-powered lamps do not need to be certified because the input voltage does not exceed 10 volts. The standard is mandatory above 50 volts.
What materials are the jewelry made of?
The jewelry is made of PLA and stainless steel. The pearl that is affixed to some jewelry is a real stone.
What to do if the LEDs in the lamps fail?
1 spare LED is supplied with each lamp, making a total of 3 LEDs per lamp. If the third LED ever breaks down, send me an email and I will tell you where to buy a new one.
Is it possible to change the colors or dimensions of an object?
The colors available in PLA are offered directly on the site, the color choices change according to the items. If you really can't find what you're looking for, please contact me by email, to define a custom color.
As for the dimensions, it is not possible to modify them.
What can I buy with the gift card and how long does it last?
The gift card is valid on all sales of items, on the site and in store. You will have 6 months from receipt of the gift code to spend it.
Delivery
What are the delivery times?
Delivery can take 5 to 7 working days from the time you place your order in mainland France.
For more information, please go to “Delivery and returns” at the bottom of the page.
Physical store
Where can you see our objects “in real life”?
The items on the site will be available for sale in reseller stores, but this will be at a later date. We will inform you when they are on sale in FRANCE.
How to become a reseller?
If you want to resell our items in your store, it is quite possible. Please contact us on the email contact.maisondeysa@gmail.com about this.
Payment
Can I choose my payment option?
In order to simplify transactions, payment will be made by bank card only.
Designer Market
How do I find out the dates of exhibitions at designer markets?
To find out more, go to the “Markets and exhibitions” section.